Complaints Procedure
- While we endeavour to provide an excellent service to our clients, problems can from time to time arise. If you feel you have a problem please contact us immediately as we want to deal with it for you.
- Firstly discuss your concern with whoever is dealing with the matter on your behalf. This can often resolve misunderstandings but if you are still concerned please do not hesitate to contact our Mr Ben Darby (Managing Partner) at our office Darby & Darby, Tudor Chambers, Fore Street, St Marychurch, Torquay, Devon, TQ1 4PR or on 01803 313 656, [email protected].
- Darby & Darby is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Ben Darby as outlined above. We have a procedure in place which details how we handle complaints, which is available at our office.
- If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at Legal Ombudsman, PO Box 6167, Slough SL1 0EH or via www.legalombudsman.org.uk or on 0300 555 0333 or email [email protected] to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it)
- If You have concerns regarding our behaviour this would be a matter for the Solicitors Regulation Authority (SRA). This could include matters such as dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic. The SRA's website provides further information on how you can raise your concerns https://www.sra.org.uk/